top of page

Privacy and Cookies Policy

At CleanHomeMarbella, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy and Cookies Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you agree to the terms outlined below.

​

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and address.

  • Service Details: Information about the cleaning services you request.

  • Payment Information: Billing address and payment details.

  • Website Usage Data: Information about how you interact with our website, including IP address, browser type, and cookies.​

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our cleaning services.

  • To communicate with you, including responding to inquiries and sending quotes.

  • To process payments securely.

  • To improve our website, services, and customer experience.

  • To comply with legal obligations.​

3. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Third parties that help us operate our website or provide our services, such as payment processors or hosting providers.

  • Legal Authorities: When required by law or to protect our legal rights.

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

​

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

​

5. Your Rights

You have the following rights under applicable data protection laws:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your data, subject to legal obligations.

  • Objection: Object to the processing of your data for certain purposes.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@cleanhomemarbella.com.

​

6. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze website usage, improve functionality, and deliver a personalized experience.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the functioning of the website.

  • Analytics Cookies: Help us analyze how users interact with our site (e.g., Google Analytics).

  • Functionality Cookies: Remember your preferences to improve user experience.

You can manage or disable cookies in your browser settings. Please note that disabling cookies may impact the functionality of our website.

 

7. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

 

8. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

 

9. Contact Us

If you have any questions or concerns about this Privacy and Cookies Policy, please contact us:

​

Terms of Service

1. Legal Notice

In compliance with Royal Legislative Decree 1/2007 and Law 34/2002 on Information Society Services and Electronic Commerce, users of the website www.cleanhomemarbella.com are informed of the following legal details:

  • Owner: PABLO MILAN TORRALBA

  • Address: Calle Carretera de Canillas 101, 28043, Madrid

  • Email: info@cleanhomemarbella.com

  • Phone: +34 623 917 617

This website is intended to offer property cleaning and maintenance services in Marbella. By accessing and using this site, users agree to the following terms and conditions.

2. Cancellation, Refund, and Return Policy

2.1 Cancellations

Customers may cancel a booked service by providing at least 24 hours' notice before the scheduled date. If the cancellation occurs after this period, a 50% penalty fee of the total service amount may apply.

2.2 Returns

Returns are not accepted once the service has been provided. If the customer is not satisfied with the service, they must notify us within 24 hours after the service has been rendered, explaining the reasons and providing any necessary evidence.

2.3 Refunds

Refunds will only be processed in the following cases:

  • Cancellation within the permitted timeframe.

  • Inability to provide the service due to reasons attributable to CleanHomeMarbella.

  • Errors in billing for the subscription or booked service.

Refunds will be processed within a maximum of 4 business days, using the same payment method as the original transaction.

3. Shipping Details

3.1 Delivery Methods and Timeframes

For services that require the delivery of products or materials, we work with the transportation company MRW.

  • Delivery timeframes: Orders will be shipped within 1 business day after purchase confirmation.

  • Shipping costs: Costs vary based on location and order volume and will be calculated at checkout.

3.2 Customer Responsibility

Customers must provide a valid delivery address and be available to receive the order at the agreed time.

3.3 Delivery Issues

If a customer does not receive their order within the estimated timeframe, they should contact our customer service team at info@cleanhomemarbella.com or call +34 623 917 617 to resolve the issue.

4. Contact and Customer Support

For any inquiries, complaints, or additional information, you can contact us through:

bottom of page